We’ll happily offer a full 7-day no questions asked return and refund policy on all standard products that have not been made to order for you specifically if it’s in the original condition. If it’s off the shelf, unbranded and fully standard that we can sell again, we’ll take it back no problem at all. Send it back at your cost or drop it off to us and we’ll look after you with a smile. Please note: we cannot return any face masks due to hygiene reasons.
Now – and this is important – we make custom clothing and the nature of this business is that the vast majority of products we make are specific to order and because of that, these items are sold on an “all sales are final” basis. There are no refunds. No exchanges. No take backs. We made it for you and you alone so please do ensure you make the right choice before you click the button that makes the lights on our machines blink and custom items come out the other end.
That said, if the custom item we made for you is in any way defective due to our work, materials or anything else under our control (and we mean it!), we’ll stand by the quality of our work. If the product isn’t exactly what we promised it would be, we’ll take it back. We’ll either give you a refund or do the work again, whichever you like, and ensure that the custom items you bought are amazing in every way.
Need help?
Contact us if you have any questions related to our products or our refunds and returns.